Privacy Policy

Introduction

The Vedic Sewa values the privacy and security of all users, gurus, devotees, visitors, and partners who access our services. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our website, mobile applications, consultations, livestreams, and related services.

By accessing or using the platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when registering, booking services, communicating with support, uploading documents, or using platform features.

Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Address information
• Profile photograph
• Account credentials
• Language preferences
• Verification information

For guru verification and compliance purposes, we may collect:

• Government-issued identification
• Address proof documents
• Educational certificates
• Religious or professional certifications
• Bank account details
• Verification photographs
• Service information

We may collect information related to:

• Consultation bookings
• Puja assignments
• Sessions participation
• Livestream attendance
• Payment records
• Earnings and payout information
• Technical information

When you use the platform, we may automatically collect:

• IP address
• Browser information
• Device information
• Operating system details
• Login history
• Location data (where permitted)
• Usage analytics

2. How We Use Your Information

We use your information to create and maintain accounts, process bookings and payments, verify users and Gurus, provide support, improve the platform, and send important service and security communications.

3. Document Verification

Verification documents are used to confirm identity, eligibility, compliance, and the authenticity of information supplied to The Vedic Sewa.

4. Payment and Financial Information

Payment and payout information is used to process transactions, prevent fraud, manage refunds, and comply with financial and tax obligations.

5. Communication and Notifications

We may contact you about bookings, account activity, policy updates, security notices, and customer support requests.

6. Information Sharing

We do not sell personal information. We share it only with service providers, booking participants, payment partners, and authorities where required by law or necessary to protect the platform and its users.