Refund & Cancellation Policy
Updated on 14 May, 2026
Introduction
This Refund and Cancellation Policy explains the terms governing cancellations, refunds, rescheduling, and payment adjustments for services offered through The Vedic Sewa platform. By booking, purchasing, or participating in any service through the platform, you agree to the terms outlined in this policy.
1. Scope
This policy covers cancellations, refunds, rescheduling, and payment adjustments for services booked through The Vedic Sewa.
2. Cancellation by Customer
Cancellation eligibility depends on the service type, the time remaining before the scheduled start, and any relevant third-party booking terms. Where a Guru cannot provide a booked service, we may reschedule it, assign another qualified Guru, or issue a refund or store credit as appropriate.
3. Document Verification
Refunds that depend on identity, booking, or payment verification may require supporting documents. A request stays on hold until the documents we ask for have been received and verified.
4. Refund Eligibility
Refund eligibility may apply when the platform or Guru cancels a service, a technical failure prevents delivery, or a payment error occurs.
5. Non-Refundable Situations
Completed services, late cancellations, personalised services that are already prepared, and delivered digital content may be non-refundable.
6. Consultation Refund Policy
Refunds for consultations depend on whether the session started, how much notice was given before the scheduled time, and whether the Guru or the platform was unable to deliver the session.
7. Puja and Ritual Refunds
Puja bookings may be refunded while the ritual has not yet been performed and the materials or arrangements for it have not already been purchased on your behalf.
8. Livestream and Online Session Refunds
If a livestream or online session cannot be delivered because of a platform-side or Guru-side technical failure, we may reschedule the session or issue a refund for it.
9. Refund Request Process
Submit refund requests through your account with any supporting information needed for our support team to review the request.
10. Refund Review Process
Our support team reviews each request against booking records, payment details, and session history, and informs you of the outcome once the review is complete.