Refund & Cancellation Policy

Introduction

This Refund and Cancellation Policy explains the terms governing cancellations, refunds, rescheduling, and payment adjustments for services booked through The Vedic Sewa platform. By booking, purchasing, or participating in a service through the platform, you agree to the terms outlined in this policy.

1. Scope

To provide transparent terms for every transaction, users must submit details when complete, and up-to-date information during registration. The platform reserves the right to verify any information provided and may suspend or terminate accounts that contain inaccurate, misleading, or fraudulent details. Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities performed under their account.

3. Document Verification

All policy rules and calculations apply to all services booked through the platform, including but not limited to:

• Online Pujas
• Temple Services
• Samagri Purchases
• Consultant/Guru Services
• Ritual Sessions
• Personalized Services
• Live-stream Sessions
• Subscriptions/Services Cancellation

2. Cancellation by Customer

Customers may cancel eligible bookings through the platform subject to the following rules:
Cancellation eligibility depending on:

• Type of service booked
• Time remaining before the scheduled start
• Personal circumstances
• Third-party booking terms incurred

The platform reserves the right to charge cancellation fees to cover administrative costs.

3. Cancellation by Guru

If a Guru is unable to perform a service due to unforeseen circumstances, the platform may:

• Reschedule the booking
• Assign another qualified Guru to perform
• Issue a full refund
• Issue a API refund/store credit

Customers will receive a notification of such decisions.

4. Refund Eligibility

Refund eligibility for cancelled services is determined using key criteria:
Eligible Situations:

• Service cancelled by the platform
• Service cancelled by the assigned Guru
• Technical failures
• Payment made but no confirmation was received
• Billing error detected

Refund requests must be submitted through the platform.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

6. Consultation Refund Policy

For consultation services:

7. Puja Service Refund Policy

Because pujas require preparation, materials purchase, and temple coordination, different rules apply:

8. Livestream and Online Session Refunds

Refund criteria for live stream events:

• Technical failure causing complete service interruption
• Failure to broadcast the scheduled show
• Significant technical issues on the provider side

Minor buffering or personal connection issues do not qualify for a refund.

9. Refund Request Process

To request a refund, users must:

• Log in to their account
• Navigate to the refund section
• Submit a formal request
• Provide supporting documentation if required

Refund requests must be made within 7 days of the billing event.

10. Refund Review Process

All refund requests are reviewed by the platform support team.
Factors taken into account include:

• Booking history
• Service provider status
• Reason for request
• Payment method
• Cancellation timing
• Supporting documentation

The platform reserves the right to accept or decline refund requests.